Mediation is a pre-trial and out-of-court alternative to conflict resolution through negotiations between the parties with the assistance of a mediator - a person who assists the parties to a conflict to establish a communication process and analyze the disputed situation in such a way that they themselves could choose the option of a solution that would satisfy the interests and needs of all participants in the conflict.

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Unlike a formal court or arbitration process, during mediation the parties come to an agreement themselves - the mediator does not make a decision for them.

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Mediation can be useful in many conflicts, especially those that are sensitive to the preservation of relationships in the future and risks of reputational losses (family, commercial, work, etc.).